Chef / Sous Chef / Chef de Cuisine, Cook / Lead Cook / Line Cook
Essential Job Function:
The Sous Chef (SC) is responsible for assisting the Head Chef (HC) through managing all aspects of the food service and beverage operation. By utilizing the kitchen team, the Sous Chef is responsible for the efficient execution of all fresh food/ grill cook programs in compliance with corporate and regulatory guidelines and supporting the Head Chef in all facets of running the kitchen. The Sous Chef, in conjunction with the Head Chef, is responsible for training the Grill Cooks in the store. The Sous Chef is responsible for maintaining a safe, sanitary and appetizing food service environment, and ensures an exceptional customer experience.
Duties and Responsibilities:
Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Ensure the complete execution of all food service programs including proper ordering, production planning, product handling and display.
Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
Execute food service efficiencies and ensure planograms are utilized and followed.
Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the kitchen equipment and facilities.
Analyze the Kitchens results and trends. Prepare action plans to leverage the store’s fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
Responsible to be an expert on all Alltown Fresh Kitchen marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
Execute the training, coaching and performance management of Supervisors and Grill Cooks. Assist with all matters relating to all Kitchen positions and the front of house store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
Execute the corporate training plan for store staff and effectively conduct hands on training to ensure associate proficiency.
Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
Knowledge, Skills, and Abilities:
Ability to work well individually as well as in a team environment
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Ability to apply critical thinking skills in all situations
Ability to apply root cause techniques in order to solve problems
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Understanding of store finances and awareness of impact to business
Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
Must be able to lift and carry up to 50 lbs
Excellent relationship building, interpersonal and leadership skills
Ability to learn and utilize the store’s technology
Leadership experience required, leadership experience in a food service environment preferred
Availability to work all shifts, weekends, and holidays, based on business needs
Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
Proven and consistently demonstrated skills in the following:
Exceptional Customer Service
Internal Number: R0012750
About Alltown Fresh
Alltown Fresh is a newly launched brand expected to disrupt and forever change the traditional convenience store market. In addition to fuel for their vehicles, Alltown Fresh offers local communities healthy, fresh food choices and made-to-order meals – including organic, natural, vegan, vegetarian, gluten-free, and locally-sourced alternatives – all in a rush-free environment where neighbors can hang out with one another. We believe people shouldn’t need to sacrifice healthy and fresh food choices for convenience. Alltown Fresh is the first convenience market in America to offer fresh food choices, as well as gas/diesel, a café, coffee, outdoor seating, groceries, craft beer (when permitted), wifi, pet relief areas, traditional snack options, phone and electric car charging stations.