Do you share Hornblower's passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The City Executive Chef will successfully manage back-of-the-house cruise execution to ensure consistently high levels of quality, service, sanitation, and guest satisfaction while maintaining a high level of profitability.
Essential Duties & Responsibilities:
Manage back-of-the-house staff, including recruitment, training, coaching/discipline, and retention
Ensure effective execution of each cruise (back-of-the house only) according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically:
Direct the efforts of the kitchen staff
Ride cruises to observe & coach sous chef and Kitchen Supervisors on effective preparation & management skills
Identify and deliver skills training needs for all kitchen staff
Work with each kitchen management team member monthly to evaluate performance/skills and provides necessary coaching
Rotate as kitchen shift manager on cruises as needed and ensures adherence to procedures detailed in the Product Management Guide
Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation
Establish department priorities and execute against them based on long-term vision
Work with Food & Beverage Director(s) to develop all kitchen budgets according to company guidelines
Maintain close liaison between the kitchen and other departments including the front-of-the house
Recommend and execute approved programs that improve the level of service and product quality
Execute other projects as assigned by management
Kitchen Team Management
Recruit new kitchen staff when necessary to fill vacant positions
Deliver training of all new kitchen staff
Schedule kitchen staff according to staffing matrix
Adhere to Company’s performance management guidelines for all discipline and termination situations
Recommend appropriate compensation packages within company guidelines
Provide and direct development/career growth plans for each kitchen staff members
Provide performance reviews of all full-time kitchen staff
Recommend the promotion of kitchen staff members
Develop positive working relationships with other department heads and peers
Develop strong teamwork within the staff
Help develop and execute shipmate incentive programs
Resolve guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
Implement and maintain effective safety programs in conjunction with the Operations Department
Maintain high standards of sanitation in accordance with Company standards and in accordance with health department codes & requirements
Monitor and control all costs associated with the kitchen operation of the city in accordance with budget, including but not limited to, labor and food costs
Ensure adequate stock by conducting accurate inventories
Purchase all food products and cleaning supplies according to established procedures. Ensure timely delivery so adequate stock is available when needed
Recommend cost savings that are consistent with company objectives
Process all invoices in a timely manner to maximize corporate rebate program
Administer payroll system including scheduling, checking, transmitting and processing
Maintain food, suppliers and equipment purchasing systems, which ensure maximum quality, least cost and high reliability
Schedule kitchen staff work periods to achieve maximum payroll efficiency
Ensure that all states and local health requirements are met onboard and that all shipmates are familiar with these requirements
Purchases all Headquarters specified items
Responsible for overall food quality reporting for the city
Qualifications & Requirements:
High school diploma or equivalent required
Minimum of five (5) years of total kitchen experience in full-service/banquet, high volume environment required
Two (2) years’ kitchen management experience plus either minimum two (2) years’ formal culinary training or two (2) years’ additional kitchen experience in a full-service/banquet, high volume environment
Knowledge of health department sanitations codes & requirements
Must have ServSafe Certification
Proper food handling & preparation procedures
Ability to read, write, and speak English to comprehend and communicate job functions
Ability to communicate effectively in oral and written form
Able to manage multiple priorities/tasks, work in a fast-paced environment, and consistently meet deadlines
Ability to establish and maintain effective working relationships
Finger/hand dexterity in order to operate food machinery
Grasp, lift and/or carry, or otherwise move goods weighing a maximum of 200 lbs. on a continuous schedule
Able to work in confined spaces and perform duties within extreme temperature ranges
Stand, walk, and/or sit continuously perform essential functions for an extended period of time
Hearing and visual ability to observe and detect signs of emergency situations, distinguish product, taste, texture and presentation and observe preparation
Proficient computer skills including Microsoft Office applications (especially Word & Excel)
THE RESPECT SYSTEM embodies Hornblower Group’s mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Internal Number: CITYE01688
About Hornblower Cruises and events
We are Hornblower Group, a global leader in world-class experiences and transportation. Our portfolio of companies spans water-based experiences, land-based experiences, overnight cruise experiences and ferry and transportation services. With award-winning brands that have operated for nearly a century, we have a long-standing history of expertise and innovation and have continually redefined the marine hospitality industry.
Our global headquarters is located in San Francisco, California with additional corporate offices in Boston, Massachusetts; Chicago, Illinois; New Albany, Indiana; across Ontario, Canada; New York City; and London.
Hornblower Group serves as a parent company and comprises six divisions – Concessions & Park Services, Cruises & Events, Ferry & Transportation Services, Land Experiences, Niagara, and Overnight Cruise. Our portfolio of brands and products within these divisions are located across 111 countries and territories, and 125 U.S. cities.
Hornblower Group brands and products include:
• Alcatraz Cruises
• American Queen™ Steamboat Company
• Boston Harbor Cruises
• City Cruises
• Cruising Excursions
• Gananoque Boat Line
• HMS Ferries...
• Niagara Cruises
• NYC Ferry
• Potomac Riverboat Company
• RiverLink Ferry
• Seaward Services, Inc.
• Shore Excursions of America
• Victory® Cruise Lines
• Statue Cruises