Responsible for food and beverage service for the Club. Promotes the Club’s dining facilities for member dining, private banquets, business and social meetings, and other member-related activities. Oversees administrative and operational aspects of preparing and serving events. Work with other departments to ensure that members’ and guests’ expectations are exceeded. Assists in budgets, hiring, training, and supervision of front-of-house staff and apply relevant marketing principles to assure that the wants and needs of club members and guests are consistently exceeded.
This role is the “go-to” for floor operations
Actively develops and executes regular training of front line team members
Leading by example of flawless service
Receives and greets members and guests when necessary
Suggests and describes available appetizers, entrees, desserts, alcoholic beverages, and wines to members and guests.
Cross references chits with every shift to ensure correct billing
Carefully supervises to help assure proper service and takes orders when necessary
Inspects all linens daily for proper appearance and storage
Ensures that all safety, accident, and emergency policies and procedures are in place and consistently followed
Ensures the correct appearance, cleanliness, and proper set-up of the dining rooms.
Checks the maintenance of all equipment in the dining room and reports any deficiencies to AGM and proper channels to solve. Is responsible for its completion
Inspects dining room employees to ensure that they are in proper and clean uniforms at all times
Makes suggestions about improvements in dining room procedures and layout
Suggests dining room decoration for special themes
Ensures that pre-opening/closing cleaning tasks are assigned and completed as required
Manages the guest reservation system
Assists in hiring, trains, and supervises the dining room staff
Assists with service of food and beverages in outlets and for special functions when needed
Assists with table maintenance
Enforces established rules, regulations, and policies
Continuously teaches and educates staff on service, food, wine, and beverage trends
Assists in dining room inventory assessments and procedures
Suggestively sells daily special to all members and guests
Provides appropriate reports concerning employee hours, schedules, pay rates, job changes, tip pools, etc.
Serves as liaison between the dining room and kitchen staff
Monitors dining room labor with respect to the budget; make adjustments as necessary to achieve financial goals
Directs pre-meal meetings with dining room personnel. Relays information and policy changes and briefs personnel
Bachelor’s Degree in Hospitality, Culinary Arts, or related field is desirable
Sommelier or Similar Certification Certifications preferred
An uncompromising work ethic with integrity to match
A passion for helping others
A minimum of 2 years of related experience with supervisory experience. Experience in a luxury residential community or similar position in a fine dining or private club environment is preferred.
Food safety and Alcoholic beverage certifications.
Must be computer literate; experience with Club Essentials is a plus.
Must be able to lead by example in performance, appearance, and communication.
Must be very personable and enjoy being with Members and staff alike.
Must be able to effectively direct, coach, and motivate personnel; must be extremely fair, courteous, patient, and tactful.
Must be able to work a schedule that requires evenings, weekends, and holidays.
About The Ford Field & River Club
Welcome to The Ford Field and River Club (the “Club”). We are in the business of providing the very best quality and customer service to our members, property owners, and guests, and are dedicated to maintaining the highest ethical standards in the conduct of our business.